You may return most new, unopened items within 30 days of delivery for a refund. In most cases a 20% restocking fee will be charged. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in most cases you will receive a refund quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders outside North America:
If the customer is not satisfied with the product for any reason, there is no refund available. This policy will help the customer make a choice to purchase the product or not and then they must live with the consequences. If customer is not satisfied with the product, a refund is impossible because of the problems associated with shipping, customs, exchange, etc, these expenses tend to exceed the value of the product.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight & size based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Canada Post serves all locations in Canada and have the lowest rates.