Please email sales@flagoutlet.ca for a quick custom flags or a flagpole quote.
Last updated: May 27, 2026
Flag Outlet Ltd. operates this website and online store, including related products, services, content, features, tools, checkout, customer support, and order services.
This Privacy Policy explains how Flag Outlet Ltd. collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, request a quote, contact us, create an account, upload artwork, sign up for communications, or otherwise interact with us.
Our online store is powered by Shopify, which helps us operate our ecommerce store, process checkout, manage orders, support payments, and provide related services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with Flag Outlet Ltd., we may collect the following types of personal information:
Contact information:
Your name, billing address, shipping address, email address, phone number, company name, and related contact details.
Order and transaction information:
Products ordered, products viewed, cart activity, quote requests, purchase history, payment confirmation details, returns, exchanges, cancellations, shipping details, and customer service history.
Account information:
Account login details, saved addresses, order history, preferences, and account settings.
Payment information:
Payment information is processed through Shopify and/or third-party payment providers. Flag Outlet Ltd. does not intentionally store full credit card numbers on its own systems.
Custom order and quote information:
Information you provide for custom flags, banners, flagpoles, hardware, or special projects. This may include artwork files, logos, design instructions, organization names, event details, project locations, measurements, installation-related information, and other details needed to prepare or complete a quote or order.
Communications:
Information you provide when contacting us by email, phone, website forms, quote forms, chat, or customer service requests.
Device and website usage information:
IP address, browser type, device type, operating system, referring pages, pages viewed, products viewed, cart activity, session activity, and other information collected through cookies, pixels, tags, analytics tools, or similar technologies.
Marketing and advertising information:
Information about how you interact with our emails, advertisements, website, product listings, and marketing campaigns.
We may collect personal information:
- Directly from you when you place an order, request a quote, submit a form, contact us, create an account, upload artwork, or communicate with us
- Automatically when you visit or use our website through cookies, pixels, analytics tools, tags, and similar technologies
- From Shopify and other service providers that help us operate our store
- From payment processors, shipping carriers, fulfillment partners, review platforms, analytics providers, marketing platforms, advertising partners, and other business service providers
- From third parties where permitted by law or where you have authorized the disclosure
Flag Outlet Ltd. may use personal information to:
- Process, confirm, fulfill, ship, deliver, return, exchange, or cancel orders
- Respond to customer questions, quote requests, product inquiries, and support requests
- Prepare quotes for custom flags, banners, flagpoles, hardware, and related display products
- Review artwork, production details, order requirements, and project information
- Process payments and help prevent payment fraud
- Provide order updates, shipping updates, invoices, receipts, and customer service messages
- Manage customer accounts
- Improve our website, product information, services, and customer experience
- Show relevant products, recommendations, offers, and advertisements
- Send marketing emails or promotional messages where permitted by law
- Request product or store reviews
- Detect, prevent, investigate, or respond to fraud, abuse, security risks, unauthorized activity, or legal issues
- Comply with legal, tax, accounting, reporting, recordkeeping, and regulatory obligations
- Protect the rights, property, safety, and operations of Flag Outlet Ltd., our customers, and others
We only collect, use, and disclose personal information for purposes that are reasonably necessary for our business and permitted or required by applicable law.
For custom flags, banners, flagpoles, special orders, and project-based work, customers may provide artwork, logos, designs, measurements, site details, installation-related information, or other project materials.
We use this information to review feasibility, prepare quotes, confirm order details, produce products, communicate with customers, and support the project.
Customers are responsible for ensuring they have the right to submit and use any logos, artwork, trademarks, designs, or other materials provided to Flag Outlet Ltd.
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the store, remember preferences, analyze website performance, measure marketing activity, improve product discovery, and show relevant advertising.
These tools may be provided by Shopify, Google, Meta, review platforms, email marketing providers, or other service providers.
You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Where required by law, we may provide cookie consent tools, privacy controls, or opt-out options.
We may use your contact information to send marketing emails, product updates, offers, review requests, or promotional messages where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
Even if you unsubscribe from marketing messages, we may still send non-promotional messages related to orders, quotes, payments, shipping, account activity, customer service, safety, legal notices, or policy updates.
Flag Outlet Ltd. may disclose personal information to service providers and third parties that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers and freight providers
- Fulfillment and logistics providers
- IT, website, hosting, and cloud service providers
- Analytics providers
- Advertising and marketing platforms
- Email and communication service providers
- Review platforms
- Professional advisors, including accountants, lawyers, insurers, and consultants
- Government, regulatory, legal, or law enforcement authorities where required or permitted by law
We may also disclose personal information:
- When needed to complete an order, shipment, quote, return, exchange, repair, or customer service request
- When you direct us or consent to the disclosure
- In connection with a business transaction, such as a sale, merger, restructuring, financing, or transfer of business assets
- To protect our rights, property, operations, customers, or others
- To comply with legal obligations or respond to valid legal process
We do not sell customer lists as a standalone business practice.
Our online store is powered by Shopify. Personal information submitted through our website may be processed by Shopify to provide ecommerce services, checkout, payment support, analytics, security, fraud prevention, and related services.
Shopify may process personal information in countries outside your province, territory, state, or country of residence.
Shopify may also use certain information in accordance with its own privacy practices and privacy tools.
Customers can learn more through Shopify’s consumer privacy resources and privacy portal:
https://privacy.shopify.com/en
Our website may include links to third-party websites, platforms, payment providers, shipping services, review platforms, social media pages, or other online services.
Flag Outlet Ltd. is not responsible for the privacy practices, security, accuracy, or content of third-party websites or services. Customers should review the privacy policies and terms of those third parties before using them.
We use reasonable administrative, technical, and physical safeguards to protect personal information under our control.
However, no website, system, transmission, or storage method is completely secure. We cannot guarantee perfect security.
Customers should avoid sending sensitive or confidential information through unsecured channels.
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, manage customer relationships, resolve disputes, maintain business records, comply with legal obligations, and enforce our policies.
Retention periods may vary depending on the type of information, the nature of the transaction, legal requirements, accounting requirements, warranty or repair needs, and operational requirements.
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information, where applicable
- Withdraw consent, subject to legal or contractual limits
- Opt out of certain marketing communications
- Ask questions or make a complaint about our privacy practices
These rights are not absolute and may be subject to legal exceptions. For example, we may need to keep certain information for order records, legal compliance, tax, accounting, fraud prevention, warranty, dispute resolution, or business recordkeeping purposes.
To make a privacy request, contact us using the information below. We may need to verify your identity before processing a request.
Depending on where you live, you may have the right to opt out of certain data sharing or targeted advertising practices.
You may also manage certain privacy choices through Shopify’s privacy tools:
https://privacy.shopify.com/en
If your browser sends a Global Privacy Control signal, our website may treat that signal as an opt-out request where required by applicable law and where supported by our systems and service providers.
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If a parent or guardian believes a child has provided personal information to us, they may contact us and request that it be deleted, subject to applicable law and verification requirements.
Personal information may be transferred, stored, or processed outside your province, territory, state, or country of residence, including in Canada, the United States, or other countries where Shopify, payment processors, service providers, or business partners operate.
Privacy laws in those jurisdictions may differ from those in your location. When we transfer personal information, we use reasonable measures to protect it as required by applicable law.
If you have a question or complaint about how Flag Outlet Ltd. handles personal information, please contact us first so we can review and respond.
If you are not satisfied with our response, you may have the right to contact the privacy regulator in your jurisdiction.
For questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:
Flag Outlet Ltd.
Privacy Officer
117-42 Fawcett Rd
Coquitlam, BC V3K 6X9
Canada
Email: sales@flagoutlet.ca
Phone: 1-800-596-0999
Office: 604-526-0999
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal obligations, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date. Where required by law, we will provide additional notice.
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